First Announced Location in Overland Park, Kansas
BELLEVUE, Wash. & OVERLAND PARK, Kan.--(BUSINESS WIRE)--
T-Mobile US (NASDAQ: TMUS) and Sprint Corporation (NYSE: S) today
announced that, pending the close of their previously announced proposed
merger to become the New T-Mobile, they plan to build five new
state-of-the-art Customer Experience Centers around the United States.
Each of the new Customer Experience Centers will create an average of
1,000 new jobs.
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After the new Centers are built and fully integrated, they will join all
the Customer Experience Centers in offering customers
T-Mobile’s complete Team of Experts (TEX) service. TEX gives customers
more personalized support by offering them a dedicated Care
team. Additionally, the companies plan to expand two existing T-Mobile
Centers, which will create even more new jobs. These efforts will
cumulatively create up to 5,600 additional American customer care jobs
by 2021.
Today the companies also shared that they have selected Overland Park,
Kansas, as the first of the five new locations. The Overland Park
facility will be a new addition to the existing Sprint campus, which was
previously announced as the New T-Mobile’s secondary headquarters. In
addition to the new Customer Experience Center, the secondary
headquarters will house a variety of the New T-Mobile’s business support
functions and teams.
“The heroes who work in our Customer Experience Centers show customers
every day why they chose the Un-carrier – and that will not change with
the New T-Mobile. With these five new Centers, we’re going to give even
more customers across the U.S. the rock star treatment they deserve!”
said T-Mobile US Chief Executive Officer John Legere, who will lead New
T-Mobile as CEO. “Choosing Overland Park as our first new Center site
was a total no-brainer. This is an awesome community that is already
going to be New T-Mobile’s secondary home! I can’t wait for the New
T-Mobile to become an even bigger part of this community and to
personally welcome an amazing group of employees to the Magenta squad –
and bring even more to the team! We said the New T-Mobile will employ
more people from day one than T-Mobile and Sprint would have separately
– and we mean it!”
“I am so excited to share this news with our employees, our customers
and everyone who calls the KC metro home,” said Marcelo Claure,
Executive Chairman of the Board of Sprint Corporation. “Bringing a
Customer Experience Center to Overland Park will be a huge job creator
for Kansas City, and is a great first step in shaping what HQ2 will
become. Working with local, state and federal leaders like Gov. Kelly
and Sen. Moran, I’m looking forward to seeing the amazing things that
the New T-Mobile will do for our community.”
“Today’s announcement is welcome news for the Overland Park area,” said
Sen. Jerry Moran, Kansas. “I am pleased T-Mobile and Sprint plan to
utilize Sprint’s existing presence in Kansas to build their first
Customer Experience Center, and I look forward to seeing Kansas maintain
its leadership role as a telecommunications and technology destination.”
“I am so pleased with the addition of a new Customer Experience Center
that New T-Mobile has committed to add 1000 jobs to Kansas and will
continue to grow its second headquarters in Overland Park. I look
forward to working with the New T-Mobile as it continues to invest in
our great state,” said Kansas Governor Laura Kelly.
The New T-Mobile Customer Experience Centers will bring T-Mobile’s
innovative and industry-leading Team
of Experts (TEX) model to customers. TEX, a personalized, team-based
approach to wireless customer service, has changed everything about the
customer experience by putting people first. When a postpaid wireless
customer calls or messages T-Mobile, they are directed straight to a
team of highly-skilled, tight-knit people who are specifically dedicated
to them and others in their area – or they can ask someone to call them
back. TEX teams include specialists who can handle a wide range of
topics and, when needed, will work with local retail and engineering to
solve even the most complex issues.
With the TEX model ultimately deployed in all combined New T-Mobile
Customer Experience Centers, the New T-Mobile will employ 7,500 more
customer care professionals in 2024 than the stand-alone companies would
have. Those employees will be able to experience the things that have
earned T-Mobile recognition as a best place to work on numerous lists
year over year. They will be eligible to receive benefits and
opportunities such as significant management preparation experience,
career development paths and college tuition reimbursement.
The new Customer Experience Centers are one part of the New T-Mobile’s
commitment to invest billions of dollars in creating new jobs and
supporting infrastructure to bring world-class wireless to customers
around the U.S. Other investments include building out a
state-of-the-art, nationwide broad and deep 5G network and opening new
stores to offer more services to an expanding customer base. In total,
New T-Mobile expects to create more than 12,000 new jobs to serve small
towns and rural communities as a direct result of the transaction.
The completion of the combination remains subject to regulatory
approvals and certain other customary closing conditions and is expected
to occur during the first half of 2019. Additional information regarding
T-Mobile’s merger with Sprint can be found at: www.NewTMobile.com.
About T-Mobile
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining
the way consumers and businesses buy wireless services through leading
product and service innovation. Our advanced nationwide 4G LTE network
delivers outstanding wireless experiences to 77.2 million customers who
are unwilling to compromise on quality and value. Based in Bellevue,
Washington, T-Mobile US provides services through its subsidiaries and
operates its flagship brands, T-Mobile and Metro by T-Mobile. For more
information, please visit http://www.t-mobile.com.
About Sprint
Sprint (NYSE: S) is a communications services company that creates more
and better ways to connect its customers to the things they care about
most. Sprint served 54.5 million connections as of Sept. 30, 2018 and is
widely recognized for developing, engineering and deploying innovative
technologies, including the first wireless 4G service from a national
carrier in the United States; leading no-contract brands including
Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant
national and international push-to-talk capabilities; and a global Tier
1 Internet backbone. Today, Sprint’s legacy of innovation and service
continues with an increased investment to dramatically improve coverage,
reliability, and speed across its nationwide network and commitment to
launching the first 5G mobile network in the U.S. You can learn more and
visit Sprint at www.sprint.com
or www.facebook.com/sprint
and www.twitter.com/sprint.
Important Additional Information
In connection with the proposed transaction, T-Mobile US, Inc.
(“T-Mobile”) has filed a registration statement on Form S-4 (File No.
333-226435), which was declared effective by the U.S. Securities and
Exchange Commission (the “SEC”) on October 29, 2018, and which contains
a joint consent solicitation statement of T-Mobile and Sprint
Corporation (“Sprint”), that also constitutes a prospectus of T-Mobile
(the “joint consent solicitation statement/prospectus”), and each party
will file other documents regarding the proposed transaction with the
SEC. INVESTORS AND SECURITY HOLDERS ARE URGED TO READ THE JOINT CONSENT
SOLICITATION STATEMENT/PROSPECTUS AND OTHER RELEVANT DOCUMENTS FILED
WITH THE SEC WHEN THEY BECOME AVAILABLE BECAUSE THEY WILL CONTAIN
IMPORTANT INFORMATION. The documents filed by T-Mobile may be obtained
free of charge at T-Mobile’s website, at www.t-mobile.com,
or at the SEC’s website, at www.sec.gov,
or from T-Mobile by requesting them by mail at T-Mobile US, Inc.,
Investor Relations, 1 Park Avenue, 14th Floor, New York, NY 10016, or by
telephone at 212-358-3210. The documents filed by Sprint may be obtained
free of charge at Sprint’s website, at www.sprint.com,
or at the SEC’s website, at www.sec.gov,
or from Sprint by requesting them by mail at Sprint Corporation,
Shareholder Relations, 6200 Sprint Parkway, Mailstop KSOPHF0302-3B679,
Overland Park, Kansas 66251, or by telephone at 913-794-1091.
No Offer or Solicitation
This communication shall not constitute an offer to sell or the
solicitation of an offer to buy any securities, nor shall there be any
sale of securities in any jurisdiction in which such offer, solicitation
or sale would be unlawful prior to registration or qualification under
the securities laws of any such jurisdiction. No offering of securities
shall be made except by means of a prospectus meeting the requirements
of Section 10 of the U.S. Securities Act of 1933, as amended.
Cautionary Statement Regarding Forward-Looking Statements
This communication contains certain forward-looking statements
concerning T-Mobile, Sprint and the proposed transaction between
T-Mobile and Sprint. All statements other than statements of fact,
including information concerning future results, are forward-looking
statements. These forward-looking statements are generally identified by
the words “anticipate,” “believe,” “estimate,” “expect,” “intend,”
“may,” “could” or similar expressions. Such forward-looking statements
include, but are not limited to, statements about the benefits of the
proposed transaction, including anticipated future financial and
operating results, synergies, accretion and growth rates, T-Mobile’s,
Sprint’s and the combined company’s plans, objectives, expectations and
intentions, and the expected timing of completion of the proposed
transaction. There are several factors which could cause actual plans
and results to differ materially from those expressed or implied in
forward-looking statements. Such factors include, but are not limited
to, the failure to obtain, or delays in obtaining, required regulatory
approvals, and the risk that such approvals may result in the imposition
of conditions that could adversely affect the combined company or the
expected benefits of the proposed transaction, or the failure to satisfy
any of the other conditions to the proposed transaction on a timely
basis or at all; the occurrence of events that may give rise to a right
of one or both of the parties to terminate the business combination
agreement; adverse effects on the market price of T-Mobile’s or Sprint’s
common stock and on T-Mobile’s or Sprint’s operating results because of
a failure to complete the proposed transaction in the anticipated
timeframe or at all; inability to obtain the financing contemplated to
be obtained in connection with the proposed transaction on the expected
terms or timing or at all; the ability of T-Mobile, Sprint and the
combined company to make payments on debt or to repay existing or future
indebtedness when due or to comply with the covenants contained therein;
adverse changes in the ratings of T-Mobile’s or Sprint’s debt securities
or adverse conditions in the credit markets; negative effects of the
announcement, pendency or consummation of the transaction on the market
price of T-Mobile’s or Sprint’s common stock and on T-Mobile’s or
Sprint’s operating results, including as a result of changes in key
customer, supplier, employee or other business relationships;
significant transaction costs, including financing costs, and unknown
liabilities; failure to realize the expected benefits and synergies of
the proposed transaction in the expected timeframes or at all; costs or
difficulties related to the integration of Sprint’s network and
operations into T-Mobile; the risk of litigation or regulatory actions;
the inability of T-Mobile, Sprint or the combined company to retain and
hire key personnel; the risk that certain contractual restrictions
contained in the business combination agreement during the pendency of
the proposed transaction could adversely affect T-Mobile’s or Sprint’s
ability to pursue business opportunities or strategic transactions;
effects of changes in the regulatory environment in which T-Mobile and
Sprint operate; changes in global, political, economic, business,
competitive and market conditions; changes in tax and other laws and
regulations; and other risks and uncertainties detailed in the Form S-4,
as well as in T-Mobile’s Annual Report on Form 10-K for the fiscal year
ended December 31, 2017 and in its subsequent reports on Form 10-Q,
including in the sections thereof captioned “Risk Factors” and
“Cautionary Statement Regarding Forward-Looking Statements,” as well as
in its subsequent reports on Form 8-K, all of which are filed with the
SEC and available at www.sec.gov
and www.t-mobile.com,
and in Sprint’s Annual Report on Form 10-K for the fiscal year ended
March 31, 2018 and in its subsequent reports on Form 10-Q, including in
the sections thereof captioned “Risk Factors” and “MD&A —
Forward-Looking Statements,” as well as in its subsequent reports on
Form 8-K, all of which are filed with the SEC and available at www.sec.gov
and www.sprint.com.
Forward-looking statements are based on current expectations and
assumptions, which are subject to risks and uncertainties that may cause
actual results to differ materially from those expressed in or implied
by such forward-looking statements. Given these risks and uncertainties,
persons reading this communication are cautioned not to place undue
reliance on such forward-looking statements. T-Mobile and Sprint assume
no obligation to update or revise the information contained in this
communication (whether as a result of new information, future events or
otherwise), except as required by applicable law.
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T-Mobile US Media Relations
MediaRelations@T-Mobile.com
or
Investor
Relations
877-281-TMUS OR 212-358-3210
investor.relations@t-mobile.com
Source: T-Mobile US, Inc.